https://JOBS.BURNETTSPECIALISTS.COM/ en-us This is an EXCELLENT OPPORTUNITY for anyone who has been in retail or food service and would like to get into a more professional career that has traditional business hours! Their biggest requirements are excellent customer service skills, bilingual (English/Spanish), open to working 100% onsite, dependable and ready to learn/grow!  These roles are temp-to-hire and will be starting 4/20! 

The Bilingual Customer Service and Collections Rep's main objective is to help customers stay on track with their auto loan accounts through professional, customer-focused conversations. The role includes inbound and outbound calling using an auto dialer, documenting interactions in internal systems, and guiding borrowers with early-stage delinquency toward resolution in a fast-paced call-center environment.

Pay Rate
$18.00/hr, DOE 

Language Ability 
Fluent in English and Spanish (required)

Schedule

• This role requires schedule flexibility, as shifts are assigned based on business needs.
• Work schedules are released one month at a time.
• Training period (first two weeks): Monday-Friday, 8:00am-5:00pm
• Post-training schedule:

Monday-Friday shifts of 7:00am-4:00pm, 8:00am-5:00pm, or 9:00am-6:00pm (assigned 3 days per week)
Late shifts: 1:00pm-10:00pm (2 days per week)
Friday late shift is 11:00am-8:00pm

Essential Duties and Responsibilities

• Manage assigned early-stage delinquent accounts in compliance with company policies and all state and federal regulations (including FDCPA).
• Make and receive inbound and outbound collection calls using an auto dialer.
• Communicate clearly and professionally to identify issues and guide customers toward resolution.
• Utilize collection tools and payment options to minimize delinquency and credit loss.
• Encourage use of electronic payment methods.
• Prevent voluntary repossessions and other credit losses through negotiation and proper application of collection resources.
• Accurately document customer interactions and payment activity in internal systems.
• Meet or exceed performance metrics (call volume, payments collected, promises kept).
• Partner with supervisors to resolve escalated or complex cases.
• Support team initiatives and take on additional responsibilities as needed.

Qualifications

• Strong negotiation, problem-solving, and probing skills applied professionally.
• Excellent telephone communication skills and the ability to spend extended periods on the phone
• Detail-oriented with strong organizational abilities.
• Effective time management and the ability to prioritize and handle multiple tasks, including both inbound and outbound calls.
• Ability to meet goals and deadlines in a fast-paced, performance-driven environment.
• Self-motivated, dependable, and able to work independently.
• High School Diploma or equivalent

Additional Compensation and Benefits (Upon Conversion to Permanent) 

• $600 sign-on bonus
• Participation in the monthly incentive program (approximately $150–$250 per month opportunity)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, including PTO, sick time, company holidays, and floating holidays

CSDAL65]]> Mon, 06 Apr 2026 00:00:00 CDT 1 Our client is a global marine lubricants organization supporting international vessels calling on North American ports. This role is a critical frontline position responsible for ensuring seamless order fulfillment, rapid customer response, and close coordination with sales, supply, and logistics teams.

The position is based in Houston, TX and follows a hybrid schedule.

This role supports time-sensitive marine operations and requires availability outside standard business hours, including evenings, weekends, and holidays, as dictated by vessel port schedules.
Position Summary
The Customer Service & Sales Support professional will manage end-to-end order management and customer service activities for assigned U.S. states. This individual will act as a key liaison between customers, sales, global supply teams, and local delivery agents to ensure accurate, timely, and compliant delivery of marine lubricants.
Key Responsibilities

• 
  Respond to customer inquiries related to product availability, pricing, lead times, and delivery surcharges
  
• 
  Partner closely with Sales to execute pricing, margin, supply, payment terms, and customer-specific requirements
  
• 
  Manage the full order-to-delivery lifecycle, coordinating with customers, sales teams, global supply, and local delivery agents
  
• 
  Adjust delivery plans as port schedules and vessel requirements change, providing professional guidance on local geography and supply limitations
  
• 
  Perform order follow-up activities, including delivery documentation for invoicing and monitoring outstanding payments
  
• 
  Maintain strong, long-term customer relationships while monitoring account performance and changes
  
• 
  Support and comply with quality, environmental, and organizational management systems
  
• 
  Understand and manage environmental aspects and potential impacts related to daily operations
  

Must-Have Qualifications

• 
  5–7 years of hands-on order management experience
  
• 
  Proven experience handling full-cycle order fulfillment
  
• 
  Strong communication skills with a proactive, customer-first mindset
  
• 
  Diploma or Degree required
  
• 
  Highly organized, solution-oriented, and able to take initiative
  

Key Challenges & Success Factors

• 
  Operates with urgency in a fast-paced, time-sensitive marine environment
  
• 
  Comfortable serving as a frontline customer service representative impacting customer satisfaction directly
  
• 
  Able to provide 24/7 service coverage when required due to vessel schedules
  
• 
  Excellent time management, attention to detail, and ability to multitask
  
• 
  Team-oriented and willing to support colleagues as operational demands shift
  

Education & Experience

• 
  Degree or Diploma in Supply Chain, Business, Sales & Marketing, or related field
  
• 
  5–7 years of experience in sales support, supply chain, or customer service
  
• 
  Marine industry experience is a plus but not required
  
• 
  Strong proficiency in Excel and Microsoft Office
  
• 
  Self-motivated, confident, and capable of working independently
  
• 
  Fluent in English (written and spoken)
  

HOUWD51]]> Tue, 07 Apr 2026 00:00:00 CDT 1 Customer Service Representative A retail electricity company is actively hiring experienced Customer Service Representatives for their growing call center team! We are looking for enthusiastic and driven candidates who can be responsible for assisting customers over the phone with various inquires including but not limited to payments on account, service issues, account review and any other issues that may arise.

*Pay Rate: $19.00/hr
*Schedule: Monday-Friday, any shift between 7am-6pm; rotating Saturdays 8am-noon (1 Saturday per month)
*In Office - Greenway Plaza area (77098 zip code)
Job Description:

• Research account status, identify and resolve or assign account issues
• Address billing inquiries and resolve billing disputes
• Process disconnection and reconnection requests
• Enroll customers and resolve enrollment issues
• Provide price quotes to prospective customers
• Perform initial collection activity on past due accounts
• Process disconnection and reconnection requests

Requirements:

• 1+ years of call center experience required
• Retail electricity experience preferred
• Bilingual in Spanish and English
• Good typing and multi-tasking skills
• Ability to resolve issues with the best resolution in mind
• Familiar with call center metrics such as CSAT, ASAT, NPS, Renewals, AHT, Quality and ability to meet them on a monthly basis.
• Ability to work overtime when needed
• Ability to sell renewal products
• Ability to perform off-phone activities

HOUTC22]]> Fri, 10 Apr 2026 00:00:00 CDT 1 We are seeking a Member Service Representative to provide high-quality support in a fast-paced banking/financial contact center environment. This role handles member inquiries, resolves issues, and delivers an exceptional service experience through phone, email, and chat. It is a long term contract with the potential to go perm in 6-9 months. 

Key Responsibilities

• Respond to member inquiries and resolve issues with professionalism and empathy
• Provide support via phone, email, and online chat
• Perform account maintenance including transfers, payments, and updates
• Troubleshoot basic digital and technical issues; escalate complex concerns
• Document interactions accurately and follow established procedures
• Identify member needs and recommend appropriate solutions
• Collaborate with team members and escalate feedback as needed
• Complete required compliance training and follow policies

Qualifications

• High School Diploma or equivalent required
• 2+ years of experience in a high-volume call center or customer service role AND/OR banking/financial services 
• Strong communication and customer service skills
• Comfortable using multiple computer systems and digital tools
• Ability to work in a fast-paced, team-oriented environment
• Bilingual skills preferred
• Ability to work onsite and remotely as business needs require
• Must be able to pass a Criminal Bakground Check, Credit Check (client will consider results individually), Drug Screen and Education Verification

Hours/Location/Pay/etc.:

• Hours are Monday-Friday, 8am-6pm & Saturday, 8:30am-2:30pm *Saturday Shifts are rotated between staff
• Role is 100% onsite currently in their Webster Office (77058 zip)
• Pay is $18/hr while temp
• Role is Temp-to-Hire (will roll perm in 6-9 months depending on performance)
• Target start date is first week of April 

HOUTC22]]> Mon, 15 Dec 2025 00:00:00 CST 1
The Enrollment Advisor will play a vital role in guiding prospective students and their families through the enrollment process. This individual will serve as the first point of contact for inquiries, assisting with the completion of applications, providing detailed information about our program offerings, and ensuring a smooth and efficient enrollment experience for all students. The ideal candidate is a motivated, goal-oriented professional who thrives in a fast-paced environment. They are responsible for conducting high-volume outbound outreach, managing inbound inquiries, and meeting defined conversion and quality targets.
Essential Duties & Responsibilities:

• Assist prospective students and their families with the online enrollment process.
• Provide clear, detailed explanations of program offerings, requirements, deadlines, and enrollment steps.
• Guide families through the application process and troubleshoot any issues that may arise.
• Accurately enter student information into the enrollment system, ensuring all documentation is complete and compliant with regulatory standards.
• Maintain and update student records as necessary, ensuring confidentiality and compliance with privacy policies.
• Work closely with the Enrollment Manager and other team members to ensure smooth processing of student applications and timely resolution of issues.
• Actively participate in mandatory and optional training sessions, workshops, and webinars to enhance job-related skills and knowledge.
• Continuously monitor and review updates in company policies, procedures, and tools to ensure compliance and efficiency in daily tasks.
• Collaborate with team members and management to identify skill gaps and areas for improvement and proactively address them through ongoing education and training initiatives.

Knowledge, Skills & Attributes:

• At least four (4) years of relevant work experience in a related position is strongly preferred.
• Call center experience.
• Excellent communication and interpersonal skills.
• Bilingual Skills (English/Spanish) are strongly preferred. 
• Ability to work independently while coordinating effectively with the team.
• Results-driven approach with a focus on meeting and exceeding goals.
• A minimum of a high school diploma or equivalent (GED) is required.

Schedule, Salary, Additional Info:

• Working hours are Monday-Friday, 9am-6pm CST
• Starting pay is $17/hr (FIRM)
• All equipment is provided by client
• Strong internet is required and the responsibility of the employee
• Must be able to pass a criminal background check
• Temp to Hire period is 4 months 
• Target start date is 5/4/2026 (other start dates available if needed)

AUSTP30]]> Wed, 15 Apr 2026 00:00:00 CDT 1