Workplace Hospitality/Experience Coordinator
Job Description
Length: Temporary opportunity lasting about 3-4 months with the potential to go permanent for the right person
Pay Rate: $18-20/hr., DOE
Position Summary: The Workplace Hospitality & Experience Coordinator serves as the welcoming face of the office, responsible for creating a professional, inviting, and service-oriented environment for employees, guests, and visitors. This role combines concierge-level hospitality with workplace coordination, ensuring an outstanding experience across all touchpoints.
Key Responsibilities:
Guest & Visitor Experience
- Provide concierge-style service, greeting and assisting guests with warmth and professionalism, overseeing their experience from arrival through departure.
- Manage visitor logistics, including pre-arrival communication, security clearance, badging, and parking validation, to ensure a seamless guest experience.
- Oversee meeting room requests, strategically managing reservations for optimal space utilization and availability.
- Monitor space usage and prepare meeting rooms and communal areas to maintain consistent standards of quality and presentation.
- Coordinate meeting room setups, technology, and food services for guest visits.
Employee Experience & Workplace Support
- Participate in office culture planning, consistently providing innovative ideas to enhance the workplace experience.
- Assist in planning, promoting, and executing internal events and initiatives.
- Manage office supplies and hospitality items, ensuring shared workspaces are stocked and organized.
- Monitor and maintain common areas, kitchens, and conference rooms for cleanliness and readiness.
- Liaise with facilities and vendors to resolve service requests promptly.
- Assist with basic technology needs, such as guest Wi-Fi and AV setup.
Mailroom Operations
- Lead mailroom operations, including processing, distribution, and coordination of inbound, outbound, and interoffice mail and packages.
- Coordinate with local Post Office for mail delivery and pickup requirements.
- Manage relationships and vendor communications with service and equipment providers (USPS, UPS, FedEx, Pitney Bowes, etc.).
- Maintain postage equipment by operating and inspecting according to established procedures, monitoring meter balances, and requisitioning postage.
Qualifications
- 2–4 years of experience in hospitality, workplace experience, or guest services (corporate environment preferred).
- Strong interpersonal and communication skills with a customer-first mindset.
- Professional and approachable demeanor.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Proficiency in Microsoft Office and comfort with new technology platforms.
- High school diploma required; associate or bachelor’s degree in hospitality, business, or related field preferred.
Preferred Attributes
- Friendly, approachable, and proactive attitude.
- Detail-oriented with a passion for creating memorable experiences.
- Comfortable working independently and collaborating across teams.
- Should be willing to step in wherever needed, be proactive, and able to anticipate needs.
Meet The Recruiter
Carmen Albertson
Operations Manager & Staffing Specialist
21 years of Staffing & Recruiting Experience
What I love most about my job is being able to help others each and every day!
Favorite Quote: "The future depends on what you do today."
Hometown: Houston, TX
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Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!
