Temporary Associate Software Implementation Analyst

Houston, TX 77339

Employment Type: Temp Job Function: Information Technology Job ID:: 132558 Pay Range: $22 / hour

Job Description


Temporary Associate Software Implementation Analyst   

 This position is responsible for project activities ranging from client discussions to training as well as learning the technical skill set to engage in enterprise project implementations in the future.  It will include learning to configure systems via SQL scripting and software configuration.

Responsibilities:
  • Hosts remote kick-off meetings with clients to determine client business objectives for project implementations.
  • Creates configuration notes documentation and reviews with more experienced Implementation personnel for any configuration abilities that do not exist in the product and accuracy prior to sending to client.
  • Completes setup of the client’s software, getting verification of questions answered by more experienced Implementation personnel.
  • Works with Analyst team to learn how to configure ongoing system requests as needed per project.
  • Configures interfaces to integrate with existing HR, payroll or accounting systems.
  • Tests interfaces to confirm integration is complete.
  • Works with Analyst team to tailor formal training to meet the customer’s specifications.
  • Provides new client training (administrator, operator, supervisor, and employee), as required, on applicable Insperity Business Performance Solution’s software.  .
  • Documents and reviews open issues list from training with pertinent personnel and updates configuration as necessary.  Updates configuration notes with any changes made.
  • Works with client on system optimization through project closing.
  • Works with appropriate team members and mentor to coordinate timing of project deadlines, etc.
  • Works to improve customer experience and satisfaction, increasing customer reference-ability.

Qualifications:
  • Bachelor’s degree in computer science/management information systems or related field is required.
  • Experience in system integration, HR, Accounting or the computer industry is preferred. 
  • Technical support or training experience is preferred.
  • Solid interpersonal skills to interface with co-workers and customers.
  • Ability to manage multiple projects and tasks to completion with minimal supervision.
  • Excellent written & verbal presentation skills.
  • Experience in communicating technical and project information in a business context.
  • Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.
  • SQL or FoxPro database experience.
  • Strong customer relations, time management and organizational skills.

A day of this role:
  • Review and grab projects out of a shared project queue.
  • Updates system configurations based on client requests.
  • Conferring with client contacts and internal partners to determine best practices and preferred setup.
  • SQL scripting and software configuration
  • Provides consultation to clients on system functionality.
  • Trains clients on system functionality and ensures updates are to their satisfaction. 
  • Keeps detailed configuration notes of updates for quality review.   
  • Manages project details in Salesforce. 
  • Fields emails 
  • Hosts calls with clients and internal contacts. 
  • Participates in team huddles and meetings.

 
Must haves:
  • Ability to provide white-glove customer service.
  • Clear written and verbal skills.
  • Comfortable working in a team environment
  • Comfortable being agile.
  • Time management and organization skills
  • Able to manage multiple projects and tasks.
HOUWD51
 

Meet The Recruiter

Natacha Corley
Staffing Manager

With ten years of experience placing candidates in various industries such as Administration, Accounting, Human Resources, Supply Chain, and Manufacturing, I am committed to facilitating long-lasting relationships between hiring managers and candidates that extend beyond a single transaction.

Burnett, a Texas-based staffing and recruiting company, has been consistently ranked number 1 by the Houston Business Journal. Our extensive network of connections with hiring managers and candidates across all industries makes us an invaluable asset to your growth and success. 

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