Technical Support Manager
Job Description
Technical Support Manager
Seeking an experienced operations-focused leader to oversee a small technical support and field service team. This role is more focused on managing people, customer relationships, service delivery, and day-to-day operations with hands-on troubleshooting.
Key Responsibilities:
• Lead and support a team of 3 technicians
• Manage scheduling, field service coordination, and on-call coverage
• Handle customer escalations and maintain strong client relationships
• Coordinate with vendors and third-party service providers
• Oversee inventory, equipment replacements, service agreements, and operational processes
• Monitor team performance and drive continuous improvement initiatives
Qualifications:
• 3–5+ years of experience in technical support, field service, service operations, or related environments
• 2+ years of leadership, supervisory, or team management experience
• Strong customer service, communication, and conflict resolution skills
• Experience managing multiple priorities in a fast-paced environment
• Background in hardware support, field service, printing, manufacturing, or similar industries is a plus
Ideal backgrounds include Service Operations Management, Technical Support Leadership, Field Service Management, IT Project Coordination, Customer Success Management, or Help Desk Leadership.
This is a great opportunity for someone who enjoys leading teams, managing customer relationships, coordinating field operations, and ensuring exceptional service delivery.
HOUIT41
Meet The Recruiter
Kevin Gwinn
IT & Engineering Recruiting Manager
Recruiting IT and Engineering professionals has been my focus for over 30 years.
My placement success resulted in the HAAPC ranking me as Houston's No. 1 Professional / Technical Blended Services Consultant for 12 straight years. That record includes both direct hire placements and contract staffing. I sincerely enjoy helping people find a career path they love while providing companies with successful employees at the same time.
I am truly blessed to be in a profession that impacts companies and people’s lives on a daily basis. In my role as the IT / Engineering Division Manager at Burnett Specialists, I work hard to promote my job candidates and support my clients, as well as heading up a team of experienced recruiting professionals. We will all work together to further your success.
Please let me know how I can assist you. Specialties: Information Technology and Engineering Placement, Closing Techniques, Hiring, Consulting, Networking, Project Management, Interviewing, Salary Negotiating, Human Resource Laws and Concepts.
