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Technical Customer Support Specialist

Houston, TX

Employment Type: Direct Hire Job Function: TeleSkills/Call Center Job ID:: 134410 Pay Range: $55,000-75,000 / year

Job Description

We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. This role is responsible for responding to and resolving customer technical inquiries and issues via email, phone, or chat. The position also involves assisting customers with installation and troubleshooting, utilizing a database of technical product information to inform decisions and recommendations. Additionally, this role will recommend maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. All client interactions, including inquiries, complaints, comments, and actions taken, must be accurately documented.

Responsibilities: 
  • Learn and manage the external customer service process while developing ideas to improve efficiency.
  • Identify and recommend policy and process changes aimed at improving production effectiveness, based on insights gained from service issues with current products.
  • Build and maintain strong external relationships to ensure open communication with customers.
  • Respond to customer inquiries via phone, email, or in person, providing technical specifications, pricing, quotes, and additional information as needed.
  • Plan, price, and accurately quote service repair jobs based on customer requirements.
  • Actively participate in Work in Progress (WIP) meetings by maintaining open communication with service centers and understanding the resources needed to complete jobs effectively.
  • Represent customer interests while assisting engineering as needed with product features or defects, both before and after customer drop-off.
  • Follow up with customers after service completion to promote ongoing customer satisfaction.

Required Education and Experience:

  • High School Diploma or GED equivalent.
  • 1-2 years of customer service experience, preferably in the parts or automotive industry.
  • Strong customer service, communication, and organizational skills.
  • Proficiency in computer software programs such as Google G-Suite (Gmail, Documents, Drive, Spreadsheets), Enterprise Resource Planning (ERP) systems, and shop floor control systems.
  • Ability to work both independently and as part of a team.
  • Must be able to pass a post-offer drug screening.
  • 3-5 years of customer service experience within the auto parts or automotive industry pref. 
  • 3-5 years of hands-on experience using Google G-Suite, ERP systems, and shop floor control software pref. 
  • Basic mechanical knowledge or experience is highly preferred.
  • Experience with Syteline ERP software is a plus.

If you are detail-oriented, have a passion for customer service, and enjoy working in a technical environment, we encourage you to apply!


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Meet The Recruiter

Kylie Stockton
Sr. Direct-Hire Recruiter

I am a National Direct Hire Recruiter at Burnett Specialists, where I recruit for Administrative, Legal, Sales, Marketing, and HR positions. If you are looking for a great career opportunity or have any staffing or placement needs, let's connect!

We are Texas’ largest employee-owned staffing & placement agency set apart by our award-winning and innovative services, outstanding staff tenure, multiple skill specializations, and diversity vendor status. Since 1974, we’ve matched thousands of talented and skilled job seekers with top employers across many different industries. We have teams ready and available to assist you from our office locations in Houston, The Woodlands, Austin, El Paso, San Antonio, and Dallas (where we operate as choice specialists).

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About Houston, TX

Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!