Sr. Workflow Coordinator

Austin, TX 78701

Posted: 09/22/23 Employment Type: Temp-to-Hire Job Function: Administrative/Clerical Job ID:: 129286 Pay Range: $19-21 / hour

Job Description

Burnett is currently partnering with a global leader in onsite office support. Currently, one of their large legal firms in Austin has a Sr. Workflow Coordinator opening. This position is responsible for delivering exceptional customer service for clients by coordinating workflow in the reprographics (copy) and mail service departments in both physical and digital environments. This role would be Temp-to-Hire and is starting ASAP!

Job duties:
  • Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
  • Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
  • Ensure team provides outstanding service to client, while building strong customer relationships.
  • Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
  • Produce required reports on schedule.
  • Provide job intake services as prescribed by manager.
  • Read, interpret and understand all requests (emails, phone, in-person, and forms).
  • Communicate with manager and client on job or deadline issues.
  • Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
  • Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
  • Assess incoming requests selecting the best equipment and/or resources for successful completion
  • Make sure team follows standard operating procedures at all times.
  • Train new employees on policies and procedures.
  • Load copiers with paper and toner as needed.
  • Maintain all logs and reporting documentation as required.
  • Must be able to lift up to 50 lbs. on a regular basis.
  • Use equipment and supplies in a cost-efficient manner.
Job qualifications:
  • High school diploma or equivalent.
  • Minimum of 5 years' experience in office services preferably in a legal, banking or large corporate environment.
  • Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
  • Intermediate computer skills required, generally using Microsoft Office.
  • Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services
  • Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line.
  • Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
  • Attention to detail with emphasis on accuracy and quality.
  • Ability to handle sensitive and/or confidential documents and information.
  • Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
  • Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
  • Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
  • Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
  • Must be self-motivated with positive can-do attitude.
  • Ability to work overtime as needed.
  • Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
  • Must be able to work standing up all or most of the time.
  • Hours are Monday-Friday, 8:30am-5:30pm
  • Some OT required as needed
  • Temp-to-Hire
  • Pay: $19 - $21/hr, DOE while temp
  • Raise and Excellent Full Benefits once perm
  • Office Located at 303 Colorado St (78701)
  • No parking is provided onsite but can be found close by easily. 


Meet The Recruiter

Kat Schaffer
Staffing Manager

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