Service Dispatcher/Coordinator

Houston, TX 77040

Employment Type: Temp-to-Hire Job Function: Administrative/Clerical Job ID:: 130524 Pay Range: $18-20 / hour

Job Description

Excellent opportunity to get your foot in the door with a well know Fire Protection / Security company that has been in business for almost 100 years!  Professional offices and co-workers that support one another.
If you like a fast paced, exciting and unpredictable day - this job is for you!

Job Summary: The Dispatcher will play a crucial role in coordinating and scheduling resources to ensure efficient and timely delivery of services to our customers. The ideal candidate will have excellent communication skills, strong multitasking abilities, and the ability to work well under pressure. As a Dispatcher, you will be responsible for receiving and dispatching service requests, monitoring routes, and maintaining accurate records of all activities.
Responsibilities:
  • Receive service requests from customers and record relevant details accurately.
  • Coordinate and schedule resources, such as vehicles, equipment, or personnel, to ensure timely delivery of services.
  • Dispatch service personnel to appropriate locations based on priority, proximity, and availability.
  • Communicate with service personnel, providing them with detailed instructions, route information, and customer information.
  • Monitor service progress and respond promptly to any delays or issues that arise.
  • Maintain accurate and up-to-date records of all dispatch activities, including service requests, assignments, and completion status.
  • Provide regular updates and status reports to customers, keeping them informed of service progress and any changes to schedules.
  • Collaborate with other departments, such as operations or customer service, to ensure smooth and efficient service delivery.
  • Prioritize and manage multiple service requests simultaneously, effectively balancing urgency and customer needs.
  • Identify opportunities to optimize routes, improve efficiency, and reduce response times.
  • Adhere to company policies and procedures, ensuring compliance with relevant regulations and guidelines.
Requirements:
  • High school diploma or equivalent; additional certification or training in dispatching or logistics is preferred.
  • Proven experience as a dispatcher or in a similar role.
  • Excellent communication skills, both verbal and written.
  • Strong multitasking and organizational abilities, with exceptional attention to detail.
  • Proficiency in using dispatch software, GPS systems, and other relevant tools.
  • Ability to remain calm and composed in high-pressure situations.
  • Familiarity with geographical areas and routes to facilitate efficient resource allocation.
  • Strong problem-solving and decision-making skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Availability to work flexible shifts, including evenings, weekends, and holidays, as needed.


HOUNW35

Meet The Recruiter

Patti Villarreal, PHR, SHRM-CP
Direct-Hire Recruiter & Staffing Specialist

23 years of Staffing & Recruiting Experience - "What I love most about my job is the ability to truly make a difference in someone's life!"

Favorite Quote: "Do unto others as you would have them do unto you."

Hometown: Houston, TX

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