Senior Desktop Support Engineer

Austin, TX 78704

Employment Type: Direct Hire Job Function: Information Technology Job ID:: 134386

Job Description


Prestigious hedge fund is seeking a Senior Desktop Support Engineer they provide both remote and in-person assistance to the trading floor, executives, and all business functions across our global offices.

 

They are looking for a highly skilled Senior Desktop Support Engineer to join their dynamic IT team in Austin. In this role, you will be instrumental in maintaining the seamless operation of their end-user computing infrastructure within a fast-paced and high-pressure hedge fund environment. Additionally, you will contribute to the successful execution of their end-user computing strategy, ensuring a robust and efficient IT landscape for the firm.

 

 

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:

 
  • Ownership of incidents and requests reported via ServiceNow. Prioritizing and escalating issues where necessary and ensuring timely resolution with exemplary ticket management.
  • Experience of market data applications (Bloomberg, Refinitiv as an example)
  • Troubleshoot and resolve a wide range of technical issues, including hardware, software, networking, remote access, and telephony.
  • Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles.
  • Participate in rota based on-call support.
  • Collaborate with other IT team members and external vendors to address more complex issues and implement solutions.
  • Participate in IT projects and initiatives, contributing to their successful execution.

 

WORK EXPERIENCE/BACKGROUND:

Essential
  • Min 3 years’ desktop support experience.

 

Desirable
  • Hedge fund environment

 

TECHNICAL / BUSINESS SKILLS & KNOWLEDGE:

Essential
  • High level of ServiceNow ticket management competency
  • VMWare VSphere Suite Administration
  • Strong technical grasp of strategic platforms such as MS Windows, Networking and Security, WAN, LAN, DNS.DHCP.
  • Active directory administration including GPO
  • Microsoft 365 administration
  • Microsoft Office Suite
  • End user experience monitoring
  • Market data applications
  • Understanding of build and client distribution architectures (SCCM)
  • Understanding of networks with the ability to troubleshoot local issues
  • Knowledge of ITIL principles and core processes.

 

Desirable
  • VMWare Horizon
  • PowerShell and other scripting languages
  • Automation tools

Meet The Recruiter

Maggie Dunn
Direct-Hire Recruiting Manager

Burnett Specialists is consistently ranked as the number one recruiting firm in Austin by the Austin Business Journal year after year!

I've helped thousands of talented candidates with experience ranging from entry-level to c-level over the course of my professional recruiting career.  My mission is to establish long-lasting relationships between newly hired employees and their employers by matching exciting job opportunities with the right candidates!

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