Pre-Litigation Manager
Job Description
A growing legal organization is seeking an experienced Pre-Litigation Operations Leader to oversee daily business functions, drive performance, and improve efficiency across a high-volume personal injury practice. This role is responsible for aligning people, processes, and systems to support strong case outcomes and a consistent client experience.
Responsibility
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Operations & Leadership
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Direct daily operations across intake, case management, and administrative support functions
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Develop, implement, and refine workflows to enhance efficiency and case progression
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Promote accountability and performance standards across all levels of staff
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Partner with executive leadership on operational strategy and continuous improvement initiatives
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Ensure a consistent, high-quality client experience
Team Management
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Oversee hiring, onboarding, training, and performance management processes
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Coach and develop team members and leaders to achieve performance goals
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Establish and enforce KPIs and operational benchmarks
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Address performance concerns and foster a professional, results-driven work environment
Case Management, Process Oversight
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Monitor the lifecycle of pre-litigation cases from intake through resolution
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Identify inefficiencies or delays and implement solutions to improve workflow
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Collaborate with attorneys and case staff to enhance documentation and case handling practices
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Support processes that contribute to favorable outcomes and client satisfaction
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Case management cycle: demands, establishing liability, coordinating with insurances, gathering evidence, settlement, medical records, medical treatment coordination, assisting with negotiations
Financial & Administrative Management
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Assist in managing operational budgets and optimizing staffing resources
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Partner with accounting to ensure effective billing and expense management processes
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Identify opportunities to improve profitability through operational efficiencies
Systems & Technology
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Oversee utilization and compliance of case management platforms
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Recommend and support implementation of tools to improve operational performance
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Ensure adherence to standardized processes within internal systems
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Creating and reading reports using File Vine
Qualifications Required
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3–5+ years of leadership or senior level experience within pre-litigation personal injury case management
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Strong understanding and experience in pre-litigation case management
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Demonstrated experience managing teams in a professional services setting
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Strong leadership, coaching, and performance management skills
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Excellent communication, organization, and problem-solving abilities
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Ability to thrive in a fast-paced, high-volume environment
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Experience driving process improvements and operational efficiency
Preferred
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Experience overseeing intake, case management, or paralegal teams
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Familiarity with case management systems such as Filevine, Clio, or Litify
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Background or experience in personal or team KPI tracking and performance analytics
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Experience leading multiple departments or functions
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Bilingual (English/Spanish) preferred
HOUAC49
Meet The Recruiter
Brandy Falcon
Sr. Direct-Hire Recruiter
A Top Recruiting Expert at Burnett with Over 10 Years of Proven Success
Once I started my recruiting career, I knew I would never turn back. I treat my candidates and clients with the same respect, transparency, and compassion that I give to my loved ones. It can be easy to find a job but challenging to find the right fit, so my focus is listening to the wants and needs of those I work with to identify an excellent match for both parties.
I’ve been passionate about connecting talented professionals with their dream jobs for over a decade, and I’m proud to be a top recruiter at Burnett Specialists. Let’s work together to find your perfect match
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