Member Service Supervisor

Las Cruces, NM 88011

Employment Type: Direct Hire Job Function: Administrative/Clerical Job ID:: 132664 Pay Range: $19 / hour

Job Description

Credit union located in Las Cruces New Mexico is looking for a Member Service Supervisor.

BASIC RESPONSIBILITIES:
Responsible for training, counseling and monitoring the performance of the Branch Operations employees. Assists in facilitating a great member experience with every facet of the branch environment. Provides employee direction and guidance concerning credit union policies and/or procedures.

TYPICAL DUTIES:
  • Supports and directs staff on critical success measures and initiatives of our credit union, with guidance and approval from branch management in order to successfully meet our service standards and onboard/educate our members on the importance of our remote product usage.
  • Ensures schedules in all areas meet workflow demands for each branch.
  • Provides staff assistance, guidance, training, development and evaluates employee performance.
  • Develops and mentors employees to encourage professional development while monitoring the quality of service delivered by staff in all member interactions.
  • Assesses and completes employee performance evaluations to ensure employee performance is met on a monthly/yearly basis.
  • Responsible for cash management, balancing of all cash and cash-like items and ensures audits are performed regularly.
  • Performs security duties to ensure the safety of all credit union staff, members, and monetary assets.
  • Retains and completes necessary branch logs and documents to ensure audit practices are complete.
  • Serves as a backup for establishing new accounts and offers financial counseling to members.
  • Manages and orders supplies to ensure branch is stocked with daily operating supplies.
  • Maintains and manages timesheets for the staff/branch.
  • Assists branch operations management in any emergencies, problems, or situations as necessary.

CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS:
  • Knowledge of all aspects of branch operations, including member's accounts, posting procedures, negotiable instruments, and cash flow within the credit union.
  • Basic knowledge of credit union procedures and policies affecting the Member Service Representative, Vault and branch operations areas.
  • Basic Computer skills, knowledge of computer programs used in daily operation and use of calculators or adding machines.
  • Able to handle unique member situations and/or escalated situations with firmness, empathy and understanding.
  • Even temperament and the ability to work well under pressure, using judgment and tact in dealing with members, coworkers, and employees.
  • Aptitude for working with numbers and good analytical skills.
  • High School diploma or equivalent with two years similar or related experience.

 Availability requirements for the position: Monday – Friday: 8:00 am – 6:00 pm Saturday: 8:00 am – 1:00 pm
 Availability to work a six-day work week
 Availability to work from a Westside Branch (El Paso) on Saturdays


Starting pay rate for the Member Service Supervisor is $18.65/hr.

ELPSO70

Meet The Recruiter

Laura Mora
Sr. Staffing Manager & Recruitment Specialist

What I love the most about my job is making a difference in job seekers' lives for the better every day!

I bring over 12 years of experience in Professional Recruiting & Staffing and I'd love to be a part of your career journey today.

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About Las Cruces, NM

Discover exciting job opportunities in the vibrant city of Las Cruces, New Mexico! Nestled in the picturesque Mesilla Valley, Las Cruces offers a perfect blend of small-town charm and big-city amenities. With a thriving arts scene, including the Las Cruces Museum of Art and the Rio Grande Theatre, and delicious local cuisine like authentic New Mexican green chile dishes, this region is a cultural gem waiting to be explored. Enjoy outdoor adventures at the Organ Mountains-Desert Peaks National Monument or catch a game at the lively Aggie Memorial Stadium cheering on the New Mexico State University Aggies. Embrace the rich history and endless opportunities Las Cruces has to offer and take the next step in your career journey here! Explore our job listings now and embark on a fulfilling career in this dynamic and enchanting location.