Member Service Representative
Job Description
Key Responsibilities
- Respond to member inquiries and resolve issues with professionalism and empathy
- Provide support via phone, email, and online chat
- Perform account maintenance including transfers, payments, and updates
- Troubleshoot basic digital and technical issues; escalate complex concerns
- Document interactions accurately and follow established procedures
- Identify member needs and recommend appropriate solutions
- Collaborate with team members and escalate feedback as needed
- Complete required compliance training and follow policies
- High School Diploma or equivalent required
- 2+ years of experience in a high-volume call center or customer service role AND/OR banking/financial services
- Strong communication and customer service skills
- Comfortable using multiple computer systems and digital tools
- Ability to work in a fast-paced, team-oriented environment
- Bilingual skills preferred
- Ability to work onsite and remotely as business needs require
- Must be able to pass a Criminal Background Check, Credit Check (client will consider results individually), Drug Screen and Education Verification
- Hours are Monday-Friday, 8am-6pm & Saturday, 8:30am-2:30pm *Saturday Shifts are rotated between staff
- Role is 100% onsite
- Pay is $18/hr while temp
- Role is Temp-to-Hire (will hire in 6-9 months depending on performance)
Meet The Recruiter
Heidi Roe
Operations Manager & Staffing Specialist
I have matched thousands of talented candidates with top companies for over 30 years!
I currently serve as the Operations Manager for the Southeast Houston Division of Burnett Specialists and am proud to be a part of such an established, well-respected company. I am also the proud mother of 3 and grandmother of 2!
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