Member Service Representative - Webster
Job Description
We are seeking a Member Service Representative to provide high-quality support in a fast-paced banking/financial contact center environment. This role handles member inquiries, resolves issues, and delivers an exceptional service experience through phone, email, and chat. It is a long term contract with the potential to go perm in 6-9 months.
Key Responsibilities
- Respond to member inquiries and resolve issues with professionalism and empathy
- Provide support via phone, email, and online chat
- Perform account maintenance including transfers, payments, and updates
- Troubleshoot basic digital and technical issues; escalate complex concerns
- Document interactions accurately and follow established procedures
- Identify member needs and recommend appropriate solutions
- Collaborate with team members and escalate feedback as needed
- Complete required compliance training and follow policies
- High School Diploma or equivalent required
- 2+ years of experience in a high-volume call center or customer service role AND/OR banking/financial services
- Strong communication and customer service skills
- Comfortable using multiple computer systems and digital tools
- Ability to work in a fast-paced, team-oriented environment
- Bilingual skills preferred
- Ability to work onsite and remotely as business needs require
- Must be able to pass a Criminal Bakground Check, Credit Check (client will consider results individually), Drug Screen and Education Verification
- Hours are Monday-Friday, 8am-6pm & Saturday, 8:30am-2:30pm *Saturday Shifts are rotated between staff
- Role is 100% onsite currently in their Webster Office (77058 zip)
- Pay is $18/hr while temp
- Role is Temp-to-Hire (will roll perm in 6-9 months depending on performance)
- Target start date is first week of April
Meet The Recruiter
Heidi Roe
Operations Manager & Staffing Specialist
I have matched thousands of talented candidates with top companies for over 30 years!
I currently serve as the Operations Manager for the Southeast Houston Division of Burnett Specialists and am proud to be a part of such an established, well-respected company. I am also the proud mother of 3 and grandmother of 2!
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Houston, TX
Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!
