Logistics Customer Service Coordinator
Job Description
Location: El Paso, TX
Pay range: $17 - $21 depending on experience.
Job Summary
We are seeking a detail-oriented and customer-focused Customer Service Coordinator / Dispatcher to join our logistics team. In this role, you will coordinate transportation requests, dispatch drivers, track shipments, and ensure exceptional customer service throughout the transportation process. The ideal candidate thrives in a fast-paced environment, has strong problem-solving skills, and can effectively communicate with customers, drivers, contractors, and carriers.
Key Responsibilities:
- Dispatch drivers for domestic and cross-border shipment pickups and deliveries.
- Monitor and track shipments from pickup through final delivery.
- Prioritize time-sensitive freight and ensure on-time service.
- Coordinate transportation requests and scheduling activities.
- Maintain communication with customers, contractors, company drivers, and partner carriers.
- Ensure compliance with DOT regulations and company policies.
- Resolve transportation and delivery issues quickly and professionally.
- Accurately enter and maintain shipment data in transportation management systems.
- Work closely with operations and customer service teams to exceed customer expectations.
- Assist with new account implementations and startup activities.
- Support additional projects and duties as assigned.
Qualifications:
- High School Diploma or GED required.
- Minimum of 2 years of experience in logistics, transportation, dispatching, customer service, or a related field.
- Strong customer service and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent problem-solving and organizational skills.
- Experience tracking shipments and coordinating transportation activities preferred.
- Proficient in Microsoft Office Suite.
- Experience with transportation management systems (TMS) is a plus.
Posiiton could become full time with the company.
ELPSO70
Meet The Recruiter
Ernie Garcia
Operations Manager & Staffing Specialist
I have over 15 years of Employment Staffing experience.
My passion is to secure new and exciting career opportunities for candidates and job seekers!
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Discover your next career opportunity in the vibrant city of El Paso, Texas! Nestled in the western tip of Texas, El Paso offers a unique blend of Southwestern charm, diverse cultural heritage, and stunning desert landscapes. Home to iconic landmarks like the Franklin Mountains State Park and the historic Mission Trail, this city presents endless growth prospects for job seekers. With a thriving arts scene showcased at the El Paso Museum of Art, engaging performances at the Plaza Theatre, and delectable Tex-Mex cuisine found at L&J Cafe, El Paso is a melting pot of attractions waiting to be explored. Join us in unlocking your potential and browse our job listings today to embark on a rewarding career journey in this captivating region!
