Intake Manager
Job Description
Our client, a well-known Personal Injury Firm is seeking an experienced Intake Manager to lead the day-to-day operations of our Personal Injury Intake Department. This position is ideal for a hands-on leader who understands the personal injury case process, knows what makes a strong potential case at the intake stage, and can effectively coach and hold a team accountable for results. We are also highly interested in experienced Personal Injury Case Managers with proven leadership, supervisory, or management experience who are ready to transition into an Intake Manager role. The Intake Manager will oversee the intake team's performance from initial lead follow-up through conversion, while ensuring potential clients receive timely, professional, and compassionate service.
Position: Intake Manager
Location: Houston, TX
Schedule: Full-Time | 100% On-Site
Compensation: up to $70K + Competitive Case Incentive Program
Key Responsibilities
- Oversee the daily operations and workflow of the Personal Injury Intake Department
- Manage and monitor incoming leads, follow-up activity, and case conversion efforts
- Track departmental KPIs, productivity, conversion rates, and overall team performance
- Ensure leads are handled promptly, consistently, and according to firm procedures
- Coach, train, develop, and motivate Intake Department employees
- Establish clear performance expectations and maintain employee accountability
- Prepare and communicate departmental progress and performance reports
- Conduct employee performance reviews and provide ongoing feedback
- Develop and administer Performance Improvement Plans (PIPs) when necessary
- Identify opportunities to improve intake processes, productivity, and conversion results
- Work collaboratively with attorneys, case management teams, and firm leadership to ensure a smooth transition from intake to case handling
- Maintain a strong understanding of the personal injury case lifecycle and apply that knowledge when evaluating and managing the intake process
Qualifications
- Strong knowledge and understanding of the Personal Injury case process
- Previous experience in a Personal Injury law firm strongly preferred
- Prior management, supervisory, team lead, or demonstrated leadership experience
- Experienced PI Case Managers with proven leadership experience are encouraged to apply
- Strong coaching, training, and employee-development skills
- Experience monitoring KPIs, productivity, and team performance
- Ability to provide constructive feedback and manage employee accountability
- Excellent communication, organizational, and problem-solving skills
- Ability to thrive in a fast-paced, results-driven law firm environment
- Bilingual English/Spanish is a plus, but not required
HOUDT42
Meet The Recruiter
Susan Stone, CPC
Sr. Direct Hire Recruiter
28 years of Direct Hire Recruiting experience, proud to announce 16 years with Burnett - a company that truly uses its moral compass as a guide to improving lives!
Burnett, a Texas-based staffing and recruiting company, has been consistently ranked number 1 by the Houston Business Journal. Our extensive network of connections with hiring managers and candidates across all industries makes us an invaluable asset to your growth and success.
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