IT Technician

El Paso, TX 79936

Employment Type: Temp Job Function: Information Technology Job ID:: 122551 Pay Range: $15 / hour

Job Description

Call center located in east El Paso is looking for Support Technicians.

Responsibilities: 
  •  Respond to requests for technical assistance via phone, or electronically.
  •  Provide Tier-2 support & action Helpdesk assigned Tickets and Cases.
  • Coordinates and works closely with the Service Desk & Service Desk Manager to ensure the Information Technology departments SLA’s are met around Work at Home.
  • Escalates issues to appropriate internal resources or departments in a timely manner and tracks as required.
  • Oversee and administer user accounts, including additions, deletions, and modifications.
  • Work with initial end user new hardware setups to ensure proper setup before training
  • Track issues and trends, present data weekly to IT management and various IT verticals.
  • Remotely diagnose potential hardware issues and request replacements as required.
  • Ensure that users adhere to corporate IT standards policies and procedures.
  • Participate with the Information Technology Departments hardware and software ordering processes.
  • Execute and track internal Information Technology purchase orders for the Work at home program.
  • Produce as required root cause analysis reports on outages in the W@H environment.

 

Qualifications: 

  • Technical knowledge of Windows desktop and server environment
  • A+ certification or demonstrated equivalent work experience
  • Experience with virtual and cloud technologies
  • TCP/IP networking knowledge
  • Basic understanding of Active Directory, DNS, DHCP
  • Knowledge of call center environment and operations
  • Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired
  • Excellent communication skills
  • Superior organizational, prioritization and multitasking skills
  • Able to work independently and as part of a team
  • Able to work in a 24 hour a day, 365 days per year environment
  • VMware Horizon Air experience
  • VDI technologies experience, Wyse terminals

Must be able to work between the hours of 8am to 7pm Mon - Fri with possible OT and Saturday's.


$15/hr.


Position could become full time with the company.

Meet The Recruiter

Laura Mora
Sr. Staffing Manager & Recruitment Specialist

What I love the most about my job is making a difference in job seekers' lives for the better every day!

I bring over 12 years of experience in Professional Recruiting & Staffing and I'd love to be a part of your career journey today.

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About El Paso, TX

Discover your next career opportunity in the vibrant city of El Paso, Texas! Nestled in the western tip of Texas, El Paso offers a unique blend of Southwestern charm, diverse cultural heritage, and stunning desert landscapes. Home to iconic landmarks like the Franklin Mountains State Park and the historic Mission Trail, this city presents endless growth prospects for job seekers. With a thriving arts scene showcased at the El Paso Museum of Art, engaging performances at the Plaza Theatre, and delectable Tex-Mex cuisine found at L&J Cafe, El Paso is a melting pot of attractions waiting to be explored. Join us in unlocking your potential and browse our job listings today to embark on a rewarding career journey in this captivating region!