Burnett Specialists
https://cdn.haleymarketing.com/templates/61891/logos/square.png
https://www.burnettspecialists.com
https://www.burnettspecialists.com
USD
17
HOUR
true
Essential Duties & Responsibilities
• Monitor portal to check fuel levels as needed to maximize orders
• Process user setups for access to customer tanks
• Reset user passwords
• Setup monitors with equipment technicians
• Process pickup and moves
• Continually monitor customer usage to ensure efficiencies are being met or if adjustments are needed
• Obtain and process PO’s to customers’ orders when required
• Maintain and update customers PO processes when required
Position Type/Expected Hours of Work
This is a full-time position. Workdays are Monday – Friday, 7:00 am – 4:00 pm, and some weekend work required
Minimum Education, Experience and Certification
Knowledge, Skills, and Abilities
Heidi Roe
Fuel Support Specialist
2024-05-02
2024-06-16
Employment Type:
Temp
Job Function: Administrative/Clerical
Job ID:: 131382
Pay Range: $17 / hour
Job Description
Essential Duties & Responsibilities
- CUSTOMER SUPPORT – Assist and support customers and outside sales team with requests to include but not limited to:
- Answering phones, customer account look-up, place orders (or route to appropriate department)
- Provide order status updates and ETAs
- Customer Support to include resolving monitor related concerns, sending copies of POD’s, invoices, or other needs as requested
- Daily Reports to include monitor level reports, NRU, low battery, or KPI documents
- Assist sales team with documentation for customer new setups, pickups or moves, research issues with monitors to help resolve, process call in requests
- Oversight and execution of all support and operational functions
• Monitor portal to check fuel levels as needed to maximize orders
• Process user setups for access to customer tanks
• Reset user passwords
• Setup monitors with equipment technicians
• Process pickup and moves
• Continually monitor customer usage to ensure efficiencies are being met or if adjustments are needed
- Initiate and process equipment service requests
- ORDERS – Process monitor orders timely and with accuracy
- Verify product levels and place orders at low alarms
- Place and track orders
- Receive, Enter, and Process Monitor Customer orders received through Customer Service email or phone calls
- PO Maintenance
• Obtain and process PO’s to customers’ orders when required
• Maintain and update customers PO processes when required
- Attend and complete various Safety and IT trainings and Weekly Efficiency Meetings.
- Other duties as assigned
Position Type/Expected Hours of Work
This is a full-time position. Workdays are Monday – Friday, 7:00 am – 4:00 pm, and some weekend work required
Minimum Education, Experience and Certification
- Minimum two (2) years of experience in inside sales or customer service, preferably in either fuel distribution or light industrial sectors.
- Previous experience with DM2, SkyBitz (SMARTank and Truck), and PDI is preferred
- Proficient Microsoft Excel and Outlook
- Minimum typing speed of 50wpm
Knowledge, Skills, and Abilities
- Must possess effective written and oral communication skills
- Must have excellent interpersonal and problem-solving techniques and skills
- Must have high attention to detail
- Must be flexible and have the ability to work in a fast-paced team environment
Meet The Recruiter
Heidi Roe
Operations Manager & Staffing Specialist
I have matched thousands of talented candidates with top companies for over 30 years!
I currently serve as the Operations Manager for the Southeast Houston Division of Burnett Specialists and am proud to be a part of such an established, well-respected company. I am also the proud mother of 3 and grandmother of 2!
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