Fuel Support Specialist

Houston, TX 77029

Employment Type: Temp Job Function: Administrative/Clerical Job ID:: 131382 Pay Range: $17 / hour

Job Description


Essential Duties & Responsibilities

 
  • CUSTOMER SUPPORT – Assist and support customers and outside sales team with requests to include but not limited to:
    • Answering phones, customer account look-up, place orders (or route to appropriate department)
    • Provide order status updates and ETAs
    • Customer Support to include resolving monitor related concerns, sending copies of POD’s, invoices, or other needs as requested
    • Daily Reports to include monitor level reports, NRU, low battery, or KPI documents
    • Assist sales team with documentation for customer new  setups, pickups or moves, research issues with monitors to help resolve, process call in requests
    • Oversight and execution of all  support and operational functions

•          Monitor portal to check fuel levels as needed to maximize orders

•          Process user setups for access to customer tanks

•          Reset user passwords

•          Setup monitors with equipment technicians

•          Process pickup and moves

•          Continually monitor customer usage to ensure efficiencies are being met or if adjustments are needed
  • Initiate and process equipment service requests

 
  • ORDERS – Process monitor orders timely and with accuracy
    • Verify product levels and place orders at low alarms
    • Place and track orders
    • Receive, Enter, and Process Monitor Customer orders received through Customer Service email or phone calls
    • PO Maintenance

•          Obtain and process PO’s to customers’ orders when required

•          Maintain and update customers PO processes when required

 
  • Attend and complete various Safety and IT trainings and Weekly Efficiency Meetings.
  • Other duties as assigned

 

 
Position Type/Expected Hours of Work
This is a full-time position. Workdays are Monday – Friday, 7:00 am – 4:00 pm, and some weekend work required

 

 

 

Minimum Education, Experience and Certification
  • Minimum two (2) years of experience in inside sales or customer service, preferably in either fuel distribution or light industrial sectors.
  • Previous experience with DM2, SkyBitz (SMARTank and Truck), and PDI is preferred
  • Proficient Microsoft Excel and Outlook
  • Minimum typing speed of 50wpm

 
Knowledge, Skills, and Abilities
  • Must possess effective written and oral communication skills
  • Must have excellent interpersonal and problem-solving techniques and skills
  • Must have high attention to detail
  • Must be flexible and have the ability to work in a fast-paced team environment

 

 

Meet The Recruiter

Heidi Roe
Operations Manager & Staffing Specialist

I have matched thousands of talented candidates with top companies for over 30 years!

I currently serve as the Operations Manager for the Southeast Houston Division of Burnett Specialists and am proud to be a part of such an established, well-respected company. I am also the proud mother of 3 and grandmother of 2!

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