Dispatch Supervisor

Jersey Village, TX 77040

Posted: 09/22/23 Employment Type: Direct Hire Job Function: TeleSkills/Call Center Job ID:: 129161 Pay Range: $75,000 / year

Job Description

Dispatch Supervisor
An international cement manufacturing company in Houston is actively hiring an experienced Dispatch Supervisor to manage their dispatch team in northwest Houston!

Job Summary:
A Cement Dispatch Supervisor plays a crucial role in overseeing the efficient and organized dispatch of cement products from a manufacturing or distribution facility to customers. This role requires strong logistical and supervisory skills to ensure timely deliveries, accurate documentation, and adherence to safety regulations. The Cement Dispatch Supervisor is responsible for managing a team of dispatch personnel, coordinating with various departments, and maintaining clear communication with drivers and customers.

Jersey Village, TX (77040 zip code)
Salary: $75,000
Key Responsibilities:
Dispatch Operations:
  • Plan, schedule, and coordinate the dispatch of cement products to meet customer demands while optimizing resources.
  • Monitor daily dispatch activities to ensure timely loading and delivery of cement.
  • Allocate trucks and drivers to specific routes and orders, considering factors such as distance, delivery windows, and vehicle capacity.
  • Track and maintain real-time information on shipments, including order status, delivery times, and any potential delays.

Team Management:
  • Supervise a team of dispatch coordinators, dispatchers, and administrative staff.
  • Provide leadership, guidance, and training to ensure staff efficiency and adherence to company policies and procedures.
  • Conduct performance evaluations and implement corrective actions as needed.

Documentation and Reporting:
  • Ensure all dispatch-related documents, such as bills of lading, delivery receipts, and shipping manifests, are accurately completed and filed.
  • Generate daily, weekly, and monthly reports on dispatch operations, including performance metrics, inventory levels, and customer satisfaction.
Customer Relations:
  • Maintain effective communication with customers, addressing their inquiries, concerns, and special requests related to deliveries.
  • Resolve delivery issues promptly and professionally, collaborating with other departments as necessary.

Safety and Compliance:
  • Enforce safety protocols and regulations to ensure a secure working environment for dispatch personnel and drivers.
  • Ensure that all drivers adhere to traffic laws and safety standards during transit.
  • Keep up-to-date with transportation regulations and industry standards, implementing necessary changes to stay compliant.
Continuous Improvement:
  • Identify opportunities to enhance dispatch operations, streamline processes, and reduce costs.
  • Implement improvements and best practices to optimize the dispatch department's performance.
  • Proven experience in dispatch operations, with a background in cement or similar bulk material industries preferred.
  • Bilingual Spanish/English preferred
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of transportation regulations and safety standards.
  • Proficiency in using dispatch software and Microsoft Office applications.
  • Leadership and team management skills.
  • Problem-solving and decision-making capabilities.


Meet The Recruiter

Krista Clements
Operations Manager

I have been with Burnett Specialists for over 20 years, and every day brings new and exciting opportunities to make someone's life a little bit better!
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