Customer Service Supervisor – Logistics

Katy , TX

Employment Type: Direct Hire Job Function: Accounting/Finance Job ID:: 138406 Pay Range: $82,000-95,000 / year

Job Description

Customer Service Supervisor – Logistics
A growing organization is seeking a Customer Service Supervisor-Logistics to join its team! This is a hands-on leadership role combining customer account management, billing/invoicing, logistics support, and team supervision in a fast-paced operational environment.
What You'll Do
  • Manage key customer accounts from order processing through invoicing and issue resolution.
  • Supervise, coach, and support a customer service team while remaining hands-on with assigned accounts.
  • Oversee high-volume billing, invoicing, account inquiries, and dispute resolution.
  • Review billing and operational data to identify discrepancies and ensure accuracy.
  • Serve as an escalation point for customer issues and service disruptions.
  • Partner closely with Operations, Dispatch, Supply Chain, Commercial, Finance, Credit, and Collections.
  • Support account reconciliations and resolve outstanding billing issues.
  • Monitor team performance, workloads, service levels, and productivity.
  • Identify process improvements to increase billing accuracy, efficiency, and customer satisfaction.
What We're Looking For
  • Bachelor's degree in Business, Finance, Accounting, Supply Chain, Logistics, or related field.
  • 2–5+ years of customer service, customer operations, logistics, or related leadership experience, including direct reports.
  • Experience managing customer accounts, invoicing, reconciliations, and issue resolution.
  • Background in a high-volume logistics, transportation, supply chain, oil & gas services, or similar environment strongly preferred.
  • Experience with JD Edwards, TMS platforms, Ariba, OpenInvoice, or similar systems is a plus.
  • Strong Excel skills, including VLOOKUPs and Pivot Tables.
  • Strong communicator who is organized, analytical, proactive, and comfortable working in a fast-moving environment.
  • Ability to provide occasional after-hours/weekend support when business needs require.

HOUAC49

Meet The Recruiter

Krista Clements
Direct Hire Recruiter

I have been with Burnett Specialists for over 25 years, and every day brings new and exciting opportunities to make someone's life a little bit better!
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About Katy , TX

Ready to take the next step in your career? Discover exciting job opportunities in and around Katy, Texas! Known for its charming small-town feel paired with big-city amenities, this vibrant area offers a unique blend of growth opportunities and a warm community spirit. Embrace the thriving local art scene at the Katy Contemporary Arts Museum, enjoy a night out at the Katy Grand Theatre, or catch a game and cheer on the Katy Tigers. With culinary delights ranging from Texas BBQ to Tex-Mex, and the picturesque beauty of parks like Mary Jo Peckham Park and the peaceful tranquility of Cullen Park, Katy has something for everyone. Explore our job listings today and unlock the endless possibilities that Katy, Texas has to offer!