Customer Service Representative

Pasadena, TX 77507

Employment Type: Temp-to-Hire Job Function: Sales & Marketing Job ID:: 130439 Pay Range: $16 / hour

Job Description


 
Established Warehousing/Distribution/Transportation Company in Pasadena is seeking a Temp to Hire Customer Service Representative!
SUMMARY 

To focus on creating and maintaining superior customer service, both externally and internally by processing orders for products received from customers via scan, telephone, fax, E-mail or from company employee by performing the following duties.

ESSENTIAL DUTIES AND RESPOSIBLITIES

  • Processes incoming orders to customer order specifications, relays changes and addresses concerns until customer satisfaction is fully achieved.
  • Interfaces with company branches and outside sales by providing customer-order quotes, ship dates and order status information.
  • Uses product knowledge to inform customer of unit prices, shipping dates, anticipated delays, and any additional information needed by customer.
  • Maintains daily “open order” report to monitor sales status and provide feedback to sales and management.
  • Expedites order by monitoring both current and inbound inventory levels for application against existing orders.
  • Prints shipment documents and forwards to the Customer Service Manager for review.
  • Follows up on orders to ensure delivery by specified dates.
  • Computes price, discount, sales representative's commission, and shipping charges as required.
  • Prepares invoices and shipping documents such as export papers, commercial invoices.
  • Checks shipping orders to ensure they are accurate with regards to quantity shipped; this is done by
  • comparing shipping documents with computer generated reports.
  • Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Makes sure that quotes are processed through the quoting process in a timely manner.
  • Types quotes and maintains files for all quotes that are processed.

 

SKILLS AND ABILITIES

• Must be friendly, clear speaking, and have the ability to work with patience and courtesy in customer relations.
• Must have computer efficiency including Microsoft Excel, Excel, Outlook, SAP
• Must be familiar with the data works system and be able to input and retrieve data.
• Must have strong communication abilities and be able to interface and work with supervisors, managers and all departments .

 

Meet The Recruiter

Heidi Roe
Operations Manager & Staffing Specialist

I have matched thousands of talented candidates with top companies for over 30 years!

I currently serve as the Operations Manager for the Southeast Houston Division of Burnett Specialists and am proud to be a part of such an established, well-respected company. I am also the proud mother of 3 and grandmother of 2!

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About Pasadena, TX

Discover exciting job opportunities in the lively area around Pasadena, Texas! Nestled in the heart of the Lone Star State, Pasadena offers a vibrant community with endless possibilities for professional growth. Known for its rich cultural scene, including the iconic Armand Bayou Nature Center and the impressive Pasadena Little Theatre, this city captivates with its unique charm. Embrace the local Tex-Mex cuisine, explore the renowned Pasadena Philharmonic, and cheer on the Pasadena Rodeo – there's something for everyone here. Join us in Pasadena, TX, where careers thrive and dreams come true! Explore our job listings now.