Customer Service Representative
Job Description
The Customer Representative is responsible to email requests, retrieve and return customer calls for new installation or upgrades and accurately and timely enter orders. Will be tasked with reviewing and taking appropriate action on customer accounts, verify for approvals, comply with all requirements.
EDUCATION AND/OR SPECIAL TRAINING:
- Billing or administrative experience.
- Advanced Excel, Word, and billing system experience preferred
- Fluent in both English and Spanish. Good verbal and written communication in both languages
MINIMUM KNOWLEDGE, SKILLS, & ABILITIES:
- Related experience in a position with direct responsibility for solving complex problems in a timely manner, preferably in a call center environment
- Ability to learn procedures, policies, rules, and laws under which section’s work is performed
- Proficient skills in the use of a personal computer including word-processing and spreadsheet applications
- Effective verbal and written communication skills.
- Ability to maintain effective working relationships with officers, managers, fellow employees, and the general public.
- Ability to maintain a strong sense of propriety concerning confidential matters.
ESSENTIAL JOB FUNCTIONS:
- Learn system functionalities and develop the ability to quickly respond to customer requests
- Report and initiate appropriate follow-up action to resolve and correct errors
- Review and follow up on failed orders to take necessary actions to see order through completion within daily time constraints and deadlines.
- Review daily email assignments to create orders requested from internal and external customers.
- Organize and prioritize work to meet standards and deadlines.
Working hours are Monday - Friday 7am-4pm
$16.00/hour
Meet The Recruiter
Laura Mora
Sr. Staffing Manager & Recruitment Specialist
What I love the most about my job is making a difference in job seekers' lives for the better every day!
I bring over 12 years of experience in Professional Recruiting & Staffing and I'd love to be a part of your career journey today.
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Discover your next career opportunity in the vibrant city of El Paso, Texas! Nestled in the western tip of Texas, El Paso offers a unique blend of Southwestern charm, diverse cultural heritage, and stunning desert landscapes. Home to iconic landmarks like the Franklin Mountains State Park and the historic Mission Trail, this city presents endless growth prospects for job seekers. With a thriving arts scene showcased at the El Paso Museum of Art, engaging performances at the Plaza Theatre, and delectable Tex-Mex cuisine found at L&J Cafe, El Paso is a melting pot of attractions waiting to be explored. Join us in unlocking your potential and browse our job listings today to embark on a rewarding career journey in this captivating region!
