Burnett Specialists
https://cdn.haleymarketing.com/templates/61891/logos/square.png
https://www.burnettspecialists.com
https://www.burnettspecialists.com
USD
45000
YEAR
true
Lindsay Loveland
Customer Service Representative
1601 Wilkening Rd., IL 60173 US
Posted: 09/22/23
2023-05-03
2023-10-22
Employment Type:
Direct Hire
Job Function: Administrative/Clerical
Job ID:: 127779
Pay Range: $45,000 / year
Job Description
Customer Service Representative Position Overview
Leader in supply chain and an employee-owned company!
They are committed to being a trusted solutions provider with the highest standard for filling and delivering orders.
To be part of an ESOP (employee-owned company) means you have the opportunity to have stock ownership.
In addition they provide exceptional benefits, and 401K.
Salary 45K
Located in Schaumburg, IL
Position: Customer Service Representative
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a friendly and helpful attitude, and a strong commitment to providing outstanding customer service. As a Customer Service Representative, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring their satisfaction. This position requires exceptional problem-solving abilities, attention to detail, and the ability to work well under pressure.
Responsibilities:
Requirements:
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the company. If you have a passion for delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.
HOUNW35
#ZR
Leader in supply chain and an employee-owned company!
They are committed to being a trusted solutions provider with the highest standard for filling and delivering orders.
To be part of an ESOP (employee-owned company) means you have the opportunity to have stock ownership.
In addition they provide exceptional benefits, and 401K.
Salary 45K
Located in Schaumburg, IL
Position: Customer Service Representative
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a friendly and helpful attitude, and a strong commitment to providing outstanding customer service. As a Customer Service Representative, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring their satisfaction. This position requires exceptional problem-solving abilities, attention to detail, and the ability to work well under pressure.
Responsibilities:
- Serve as the first point of contact for customers, handling inquiries, complaints, and requests via phone, email, or chat in a timely and professional manner.
- Provide accurate and comprehensive information about products, services, and policies to customers.
- Identify and assess customers' needs, and provide appropriate solutions or recommendations.
- Resolve customer complaints or conflicts by investigating the root cause and taking appropriate actions to ensure customer satisfaction.
- Maintain and update customer accounts and records with accurate information.
- Process orders, returns, and exchanges, ensuring accuracy and efficiency.
- Collaborate with other teams, such as sales or technical support, to resolve complex customer issues.
- Follow company policies and procedures to ensure consistency and adherence to service standards.
- Continuously develop and improve knowledge of products, services, and industry trends to better serve customers.
- Provide feedback and suggestions to management to enhance customer experience and improve processes.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service role, preferably in a similar industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and professional in challenging situations.
- Proficiency in using customer service software, databases, and tools.
- Strong multitasking skills and ability to manage time effectively.
- Empathy and patience when dealing with customers.
- Ability to work independently as well as in a team environment.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the company. If you have a passion for delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.
HOUNW35
#ZR
Meet The Recruiter
Lindsay Loveland
Direct-Hire Recruiter
Dedicated direct hire consultant with proven success in recruitment & placement for positions ranging from entry level to management.