Customer Service Representative

1601 Wilkening Rd., IL 60173

Posted: 09/22/23 Employment Type: Direct Hire Job Function: Administrative/Clerical Job ID:: 127779 Pay Range: $45,000 / year

Job Description

Customer Service Representative Position Overview 

Leader in supply chain and an employee-owned company!

They are committed to being a trusted solutions provider with the highest standard for filling and delivering orders. 

To be part of an ESOP (employee-owned company) means you have the opportunity to have stock ownership.

In addition they provide exceptional benefits, and 401K. 

Salary 45K 

Located in Schaumburg, IL

Position: Customer Service Representative

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a friendly and helpful attitude, and a strong commitment to providing outstanding customer service. As a Customer Service Representative, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring their satisfaction. This position requires exceptional problem-solving abilities, attention to detail, and the ability to work well under pressure.

  • Serve as the first point of contact for customers, handling inquiries, complaints, and requests via phone, email, or chat in a timely and professional manner.
  • Provide accurate and comprehensive information about products, services, and policies to customers.
  • Identify and assess customers' needs, and provide appropriate solutions or recommendations.
  • Resolve customer complaints or conflicts by investigating the root cause and taking appropriate actions to ensure customer satisfaction.
  • Maintain and update customer accounts and records with accurate information.
  • Process orders, returns, and exchanges, ensuring accuracy and efficiency.
  • Collaborate with other teams, such as sales or technical support, to resolve complex customer issues.
  • Follow company policies and procedures to ensure consistency and adherence to service standards.
  • Continuously develop and improve knowledge of products, services, and industry trends to better serve customers.
  • Provide feedback and suggestions to management to enhance customer experience and improve processes.

  • High school diploma or equivalent; college degree preferred.
  • Proven experience in a customer service role, preferably in a similar industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to remain calm and professional in challenging situations.
  • Proficiency in using customer service software, databases, and tools.
  • Strong multitasking skills and ability to manage time effectively.
  • Empathy and patience when dealing with customers.
  • Ability to work independently as well as in a team environment.
  • Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the company. If you have a passion for delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Meet The Recruiter

Lindsay Loveland
Direct-Hire Recruiter

Dedicated direct hire consultant with proven success in recruitment & placement for positions ranging from entry level to management.

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