Customer Relations Manager

Spring, TX 77388

Employment Type: Direct Hire Job Function: TeleSkills/Call Center Job ID:: 131889 Pay Range: $55,000-70,000 / year

Job Description

Our client, located in Spring, TX is looking to hire a Customer Relations Manager. A great opportunity to join a rapidly growing company with amazing company culture.

  • Build and maintaining important relationships with customers.
  • Safeguard revenue and retain customers. 
  • Create plans to address clients’ business needs.
  • Help Customer Service team up-sell products.
  • Set sales and revenue targets and meet them.
  • Supervise day-to-day operations in the customer service department.
  • Create effective customer service procedures, policies, and standards.
  • Oversees the Customer Service Associates to meet standards and expectations through demonstration, managing, training, and instructing.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Improve customer service quality results by studying, evaluating, and re-designing processes and analyzing results.
  • Act as point of contact for complaints and escalate issues as appropriate.
  • Scout, hire and train new customer service agents.
  • Stay informed on the latest industry techniques and methods.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

  • Proven experience as a Customer Relations Manager or Customer Service Manager.
  • Strong work ethic and desire to succeed.
  • Strong history of successfully developing, nurturing, and growing customer confidence.
  • Managing processes and procedures.
  • Experience tracking relevant KPI’s.
  • Have a mission-driven mindset with the ability to achieve bottom line results.
  • Intrinsic leadership ability and team player.
  • A collaborative approach with the ability to adapt and follow or lead change courageously.
  • Assist in resolving order discrepancies on customer complaints.
  • Complete projects as assigned by higher management and CEO directives.
  • Bachelor’s Degree, strongly favored unless heavy experience. 
  • 3 years minimum of sales support and/or customer service experience. 5 years+ preferred.
  • Experience with managing key accounts or distributor account experience.
  • Experience with organizing analytical data, project management, internal/external customer interface, leadership.
  • Proficient in Microsoft Office, and knowledge of CRM platforms.


Meet The Recruiter

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Spring, TX

Discover exciting job opportunities in the vibrant Spring, Texas area! Nestled just north of Houston, Spring offers a unique blend of Southern charm and urban convenience. With its proximity to The Woodlands Waterway, residents enjoy an array of outdoor activities, local breweries, and renowned Texas BBQ joints. From catching a show at the Cynthia Woods Mitchell Pavilion to exploring the vintage shops in Old Town Spring, this area thrives with culture and opportunity. Embrace the community spirit, grow your career, and find your perfect job match in Spring, TX today! Explore our listings now.