Burnett Specialists
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https://www.burnettspecialists.com
https://www.burnettspecialists.com
USD
14
HOUR
true
Ashlee Steele
Customer Care - Pharmacy Specialist
2024-05-01
2024-08-26
Employment Type:
Temp
Job Function: TeleSkills/Call Center
Job ID:: 131389
Pay Range: $14 / hour
Job Description
Looking for experienced Customer Service Representatives for a great REMOTE opportunity!
This is a back-office type of role, which requires pulling customer accounts and researching them to schedule a new prescription or potentially refill a prescription order while ensuring the patient receives their medication in a timely manner. In most cases you will need to conduct an outbound call to resolve a customer's case. This role requires you to process cases in an efficient manner and you are measured on your ability to process no less than 14 tasks per hour as a core agent and this ability is essential to your success.
Skillset required:
SANAN80
This is a back-office type of role, which requires pulling customer accounts and researching them to schedule a new prescription or potentially refill a prescription order while ensuring the patient receives their medication in a timely manner. In most cases you will need to conduct an outbound call to resolve a customer's case. This role requires you to process cases in an efficient manner and you are measured on your ability to process no less than 14 tasks per hour as a core agent and this ability is essential to your success.
- Long Term Contract
- Have to reside in Texas!
- Training is Monday-Friday, 8AM-5PM
- Pay rate: $13.50/hour with monthly performance-based bonuses.
- Production schedule is provided after training.
- Must pass background check and drug screen
- Must have a minimum of High School Diploma or GED (and provide proof)
- Customer Service Associate/Customer Care Representative, call center experience, minimum of 1 year
Skillset required:
- Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user. Candidate should be able to answer general questions about Office products.
- Strong soft skills are needed (great tone, empathy) as this role is required to make outbound calls.
- Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
- Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s.
- Ensure accuracy in the tasks completed.
- Demonstrate analytical capabilities while performing tasks.
- Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating
- Good proficiency on English language.
- Computer literate, should be able to work with different programs and screens with the customer on the line.
- Excellent grasping powers able to understand the various processes.
- Team player with excellent verbal and written communication skill.
- Willing to work in 24/7 environment and sign a service agreement as per company norms.
- Ability to work in flexible work schedule, including holidays & weekends.
- Should be committed and focused to succeed under challenging work environment
- Should be able to adapt with the changes in the processes and updates in a dynamic process.
- Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
- Should seek feedback on one’s performance and uses that feedback to grow
- Agents will work cases, investigate, research, and make outbound calls to doctor’s offices or clients as necessary.
- High Level = Resolve cases to ensure our customers get the right medications in a timely manner.
SANAN80
Meet The Recruiter
Ashlee Steele
Operations Manager
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