Customer Account Manager

Katy, TX 77493

Posted: 11/29/23 Employment Type: Direct Hire Job Function: Administrative/Clerical Job ID:: 129608 Pay Range: $55,000-65,000 / year

Job Description

As a vital extension of our sales team, the Customer Account Manager plays a key role in managing day-to-day accounts for assigned customers. The primary objective is to ensure seamless communication, deliver clarity, and provide comprehensive support, allowing the sales team to concentrate on new business opportunities.
*This role is 100% in office but can offer flexible hours after training. Full benefits and bonus! 

Responsibilities of the Customer Account Manager:
  • Manage the end-to-end customer purchase order process, from order placement to delivery, ensuring accuracy and timeliness.
  • Create and share customized weekly Order Status Reports tailored to each customer's purchasing and receiving departments.
  • Proactively communicate with customers regarding any changes or impacts to their orders.
  • Act as the customer's advocate, offering tailored solutions that meet their specific business needs.
  • Timely resolution of customer inquiries, including follow-up on accounts receivable.
  • Provide support to the sales team by handling routine tasks and recommending operational improvements.
  • Engage with customers and sales managers through phone and email, ensuring continuous service support.
  • Collaborate with various departments to ensure product availability aligns with customer requirements.
  • Prepare monthly account reconciliations and statements of demand.
  • Organize and schedule container bookings according to customer requirements, coordinating with logistics when necessary.
  • Address all customer inquiries and accounts receivable issues.
  • Assist the sales team in promotional and forecasting efforts.
  • Analyze and share monthly production schedules with customers.
  • Actively participate in organizational meetings, contributing to effective decision-making.
  • Maintain up-to-date records of customer information and interactions.
  • Perform other related duties as assigned by management.

Qualifications of the Customer Account Manager:
  • Three to five years of account management experience.
  • Bachelor's Degree (BA) from a four-year college or university.
  • Proficiency in computer skills, including Excel, ERP, and Office365.


Meet The Recruiter

Kylie Mulvogue
Sr. Direct-Hire Recruiter

I am a National Direct-Hire Recruiter, where I recruit for Administrative, Legal, Sales, Marketing, and HR positions. Let's connect if you are looking for a great career opportunity or have any staffing or placement needs!
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