Burnett Specialists
https://cdn.haleymarketing.com/templates/61891/logos/square.png
https://www.burnettspecialists.com
https://www.burnettspecialists.com
USD
55000
65000
YEAR
true
Kylie Mulvogue
Customer Account Manager
2023-10-18
2024-01-07
Employment Type:
Direct Hire
Job Function: Administrative/Clerical
Job ID:: 129608
Pay Range: $55,000-65,000 / year
Job Description
Summary:
As a vital extension of our sales team, the Customer Account Manager plays a key role in managing day-to-day accounts for assigned customers. The primary objective is to ensure seamless communication, deliver clarity, and provide comprehensive support, allowing the sales team to concentrate on new business opportunities.
*This role is 100% in office but can offer flexible hours after training. Full benefits and bonus!
Responsibilities of the Customer Account Manager:
Qualifications of the Customer Account Manager:
#HOUWC46
#ZR
As a vital extension of our sales team, the Customer Account Manager plays a key role in managing day-to-day accounts for assigned customers. The primary objective is to ensure seamless communication, deliver clarity, and provide comprehensive support, allowing the sales team to concentrate on new business opportunities.
*This role is 100% in office but can offer flexible hours after training. Full benefits and bonus!
Responsibilities of the Customer Account Manager:
- Manage the end-to-end customer purchase order process, from order placement to delivery, ensuring accuracy and timeliness.
- Create and share customized weekly Order Status Reports tailored to each customer's purchasing and receiving departments.
- Proactively communicate with customers regarding any changes or impacts to their orders.
- Act as the customer's advocate, offering tailored solutions that meet their specific business needs.
- Timely resolution of customer inquiries, including follow-up on accounts receivable.
- Provide support to the sales team by handling routine tasks and recommending operational improvements.
- Engage with customers and sales managers through phone and email, ensuring continuous service support.
- Collaborate with various departments to ensure product availability aligns with customer requirements.
- Prepare monthly account reconciliations and statements of demand.
- Organize and schedule container bookings according to customer requirements, coordinating with logistics when necessary.
- Address all customer inquiries and accounts receivable issues.
- Assist the sales team in promotional and forecasting efforts.
- Analyze and share monthly production schedules with customers.
- Actively participate in organizational meetings, contributing to effective decision-making.
- Maintain up-to-date records of customer information and interactions.
- Perform other related duties as assigned by management.
Qualifications of the Customer Account Manager:
- Three to five years of account management experience.
- Bachelor's Degree (BA) from a four-year college or university.
- Proficiency in computer skills, including Excel, ERP, and Office365.
#HOUWC46
#ZR
Meet The Recruiter
![](https://cdn.haleymarketing.com/images/team-members/101540/thumbs/teammember_thumb_small2x_square-FB4821F0-7D08-38A9-864E-67B17B83E838.jpg)
Kylie Mulvogue
Sr. Direct-Hire Recruiter
I am a National Direct-Hire Recruiter, where I recruit for Administrative, Legal, Sales, Marketing, and HR positions. Let's connect if you are looking for a great career opportunity or have any staffing or placement needs!
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