Customer Account Manager

Katy, TX 77493

Employment Type: Direct Hire Job Function: Administrative/Clerical Job ID:: 129608 Pay Range: $55,000-65,000 / year

Job Description

Summary:
As a vital extension of our sales team, the Customer Account Manager plays a key role in managing day-to-day accounts for assigned customers. The primary objective is to ensure seamless communication, deliver clarity, and provide comprehensive support, allowing the sales team to concentrate on new business opportunities.
*This role is 100% in office but can offer flexible hours after training. Full benefits and bonus! 

Responsibilities of the Customer Account Manager:
  • Manage the end-to-end customer purchase order process, from order placement to delivery, ensuring accuracy and timeliness.
  • Create and share customized weekly Order Status Reports tailored to each customer's purchasing and receiving departments.
  • Proactively communicate with customers regarding any changes or impacts to their orders.
  • Act as the customer's advocate, offering tailored solutions that meet their specific business needs.
  • Timely resolution of customer inquiries, including follow-up on accounts receivable.
  • Provide support to the sales team by handling routine tasks and recommending operational improvements.
  • Engage with customers and sales managers through phone and email, ensuring continuous service support.
  • Collaborate with various departments to ensure product availability aligns with customer requirements.
  • Prepare monthly account reconciliations and statements of demand.
  • Organize and schedule container bookings according to customer requirements, coordinating with logistics when necessary.
  • Address all customer inquiries and accounts receivable issues.
  • Assist the sales team in promotional and forecasting efforts.
  • Analyze and share monthly production schedules with customers.
  • Actively participate in organizational meetings, contributing to effective decision-making.
  • Maintain up-to-date records of customer information and interactions.
  • Perform other related duties as assigned by management.

Qualifications of the Customer Account Manager:
  • Three to five years of account management experience.
  • Bachelor's Degree (BA) from a four-year college or university.
  • Proficiency in computer skills, including Excel, ERP, and Office365.


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Meet The Recruiter

Kylie Mulvogue
Sr. Direct-Hire Recruiter

I am a National Direct-Hire Recruiter, where I recruit for Administrative, Legal, Sales, Marketing, and HR positions. Let's connect if you are looking for a great career opportunity or have any staffing or placement needs!
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About Katy, TX

Ready to take the next step in your career? Discover exciting job opportunities in and around Katy, Texas! Known for its charming small-town feel paired with big-city amenities, this vibrant area offers a unique blend of growth opportunities and a warm community spirit. Embrace the thriving local art scene at the Katy Contemporary Arts Museum, enjoy a night out at the Katy Grand Theatre, or catch a game and cheer on the Katy Tigers. With culinary delights ranging from Texas BBQ to Tex-Mex, and the picturesque beauty of parks like Mary Jo Peckham Park and the peaceful tranquility of Cullen Park, Katy has something for everyone. Explore our job listings today and unlock the endless possibilities that Katy, Texas has to offer!