Burnett Specialists
https://cdn.haleymarketing.com/templates/61891/logos/square.png
https://www.burnettspecialists.com
https://www.burnettspecialists.com
USD
41000
45000
YEAR
true
Position Summary: This position is responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures that the Credit Union's professional image is maintained.
Essential Functions: Assumes responsibility for the effective and performance of collections functions. • Receives delinquency reports from the computer system and verifies the status of the loans. • Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until loan becomes a write-off, bankruptcy, or attorney account. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of collection tools including daily suspense and delinquent loan activity reports. • Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions. • Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations, financial counseling, and repossessions as needed. • Posts approved extensions and notifies member of new due date by mail. • Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests. • Acts on notification of impounded vehicles to protect the Credit Union’s interest. • Performs skip tracing. • Recommends accounts for repossession and foreclosure. Follows up with agent to ensure prompt recovery of collateral. Recommends and completes small claims court complaints and post judgment actions including garnishments, supplemental orders, and executions. • Refers accounts to Collector II for bankruptcy actions. Continues related collection efforts. • Recommends possible charge-offs. Researches and prepares the accounts for charge-off. • Performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. Assumes responsibility for the efficient administration of collections activities.
• Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent loans. • Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer. • Research loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and external contacts. • Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members. • Maintains confidentiality. • Develops skip tracing contacts with other financial institutions. Uses shared information to effectively minimize Credit Union losses. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel. • Assists area personnel as needed • Keeps management informed of activities, progress toward established objectives, and of any significant problems. • Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned. • Stays informed of changes in collections policies, procedures, and related legal requirements. • Actively and professionally cross-sells Credit Union services. • Ensures that work area is clean, secure, and well maintained.
Performance Measurements. • Delinquent and problem accounts are closely monitored and reviewed. • Appropriate collections actions are instituted which are in accordance with established Credit Union policies and are legally compliant. • Delinquent accounts are promptly collected. A delinquency ratio which meets management standards is maintained. • Professional business relations exist with members. Members are properly assisted with their financial problems and their questions are courteously answered. • Required reports and records are accurate and timely. • Good working relations exist with area personnel and with management. Management is appropriately informed of area activities.
Qualifications: Education: High School Graduate or equivalent. Experience: Credit Union or financial institution experience. (Preferred) Prior Knowledge: Knowledge of collections procedures and related laws and regulations. (Preferred)
Key Performance Capabilities: Active learning and listening Professionalism Strong Typing Skills Critical Thinking Customer Service Attention to Detail Mathematics Computer Knowledge Written and verbal communication skills Additional Requirements: Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. Mathematics Ability: Ability to perform basic math skills and to use decimals to compute ratios and precents, and to draw and interpret graphs. Language Ability: Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, adjectives, and adverbs. Ability to communicate in complex sentences; using normal word order with present and past tenses; and using a good vocabulary. Physical Demand and Work Environment: The physical demands described here are representative of those that must be met by a collector to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer. • Ability to reach, stoop, kneel, and exert up to 10 lbs. • Finger dexterity, ability to make small movements such as typing, picking up small objects, or pinching fingers together. • Repetitive motion of the wrists, hands, and/or fingers. This job operates in a professional office environment. This role routinely uses standard office equipment.
Renee Bayer
Collector
2024-02-12
2024-03-15
Employment Type:
Direct Hire
Job Function: Accounting/Finance
Job ID:: 130510
Pay Range: $41,000-45,000 / year
Job Description
Position Summary: This position is responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures that the Credit Union's professional image is maintained.
Essential Functions: Assumes responsibility for the effective and performance of collections functions. • Receives delinquency reports from the computer system and verifies the status of the loans. • Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until loan becomes a write-off, bankruptcy, or attorney account. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of collection tools including daily suspense and delinquent loan activity reports. • Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions. • Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations, financial counseling, and repossessions as needed. • Posts approved extensions and notifies member of new due date by mail. • Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests. • Acts on notification of impounded vehicles to protect the Credit Union’s interest. • Performs skip tracing. • Recommends accounts for repossession and foreclosure. Follows up with agent to ensure prompt recovery of collateral. Recommends and completes small claims court complaints and post judgment actions including garnishments, supplemental orders, and executions. • Refers accounts to Collector II for bankruptcy actions. Continues related collection efforts. • Recommends possible charge-offs. Researches and prepares the accounts for charge-off. • Performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. Assumes responsibility for the efficient administration of collections activities.
• Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent loans. • Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer. • Research loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and external contacts. • Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members. • Maintains confidentiality. • Develops skip tracing contacts with other financial institutions. Uses shared information to effectively minimize Credit Union losses. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel. • Assists area personnel as needed • Keeps management informed of activities, progress toward established objectives, and of any significant problems. • Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned. • Stays informed of changes in collections policies, procedures, and related legal requirements. • Actively and professionally cross-sells Credit Union services. • Ensures that work area is clean, secure, and well maintained.
Performance Measurements. • Delinquent and problem accounts are closely monitored and reviewed. • Appropriate collections actions are instituted which are in accordance with established Credit Union policies and are legally compliant. • Delinquent accounts are promptly collected. A delinquency ratio which meets management standards is maintained. • Professional business relations exist with members. Members are properly assisted with their financial problems and their questions are courteously answered. • Required reports and records are accurate and timely. • Good working relations exist with area personnel and with management. Management is appropriately informed of area activities.
Qualifications: Education: High School Graduate or equivalent. Experience: Credit Union or financial institution experience. (Preferred) Prior Knowledge: Knowledge of collections procedures and related laws and regulations. (Preferred)
Key Performance Capabilities: Active learning and listening Professionalism Strong Typing Skills Critical Thinking Customer Service Attention to Detail Mathematics Computer Knowledge Written and verbal communication skills Additional Requirements: Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. Mathematics Ability: Ability to perform basic math skills and to use decimals to compute ratios and precents, and to draw and interpret graphs. Language Ability: Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, adjectives, and adverbs. Ability to communicate in complex sentences; using normal word order with present and past tenses; and using a good vocabulary. Physical Demand and Work Environment: The physical demands described here are representative of those that must be met by a collector to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer. • Ability to reach, stoop, kneel, and exert up to 10 lbs. • Finger dexterity, ability to make small movements such as typing, picking up small objects, or pinching fingers together. • Repetitive motion of the wrists, hands, and/or fingers. This job operates in a professional office environment. This role routinely uses standard office equipment.
Meet The Recruiter
Renee Bayer
Direct-Hire Recruiter
I am an HR graduate from Texas A&M University! I am passionate about recruiting and helping candidates find their perfect roles. I am currently a Direct Hire Recruiter with Burnett Specialists focusing on accounting, finance, and supply chain. Let me help you find your next career!
Burnett, a Texas-based staffing and recruiting company, has been consistently ranked number 1 by the Houston Business Journal. Our extensive network of connections with hiring managers and candidates across all industries makes us an invaluable asset to your growth and success.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Houston, TX
Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!