Collections Supervisor

Houston, TX 77094

Posted: 10/04/23 Employment Type: Direct Hire Job Function: TeleSkills/Call Center Job ID:: 129164 Pay Range: $60,000 / year

Job Description

Collections Supervisor
A large furniture Texas based furniture company is actively seeking an experienced leader for their Collections Supervisor opening in Katy, TX! This position will work directly with the Collections Team and current customer base, while managing consumer collection accounts.
Katy, TX
Salary: $60,000 annually

Essential Functions:

  • Conducts daily collection calls to delinquent accounts.
  • Provides leadership and direction to Collection Associates.
  • Works with peers and managers to set debt collection strategies.
  • Handles contract refinance/extension challenges.
  • Skip tracing accounts to locate customers.
  • Responds to customer inquiries on delinquency notices.
  • Investigates and solves customer account problems.
Preferred Requirements: 
  • 2 years of Collector experience in a consumer collections environment.
  • 2 years of Supervisor experience.
  • A demonstrated history of strong collections performance.
  • Basic PC knowledge including Microsoft Office.
  • General knowledge of collection law, strategy, and processes.
  • Strong ability to persuade and negotiate.
  • A strong personality with good negotiation skill set.
  • Demonstrated Leadership.
  • Effective communication skills; reading and writing skills in English.
  • Excellent collaborator; active and enjoys leading a team.
  • Dependable; accountable and is committed to work as scheduled.
  • Flexible; open to new procedures and ability to adapt to changes.

  • Comprehensive health care options (medical, telemedicine, dental, and vision)
  • 401(k)
  • Generous Employee Discount
  • Paid Time Off
  • Voluntarily Long-Term Disability
  • Voluntary Life Insurance


Meet The Recruiter

Krista Clements
Operations Manager

I have been with Burnett Specialists for over 20 years, and every day brings new and exciting opportunities to make someone's life a little bit better!
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