Collections Operations Analyst
Job Description
The Collections Operations Analyst will support critical transaction processing, account review activities, and operational reporting functions. This role is responsible for monitoring high-volume workflows, investigating exceptions, ensuring data accuracy, and supporting compliance with established business requirements and service-level expectations. The ideal candidate is organized, data-driven, comfortable working with large datasets, and capable of balancing multiple priorities in a fast-paced environment.
Key Responsibilities
- Manage and monitor daily operational workflows and transaction processing activities
- Review completed, pending, failed, and exception-based transactions to ensure accuracy and timely resolution
- Investigate discrepancies, processing errors, and data inconsistencies across multiple systems
- Monitor account activity and transaction history to ensure compliance with established procedures
- Review records for eligibility and processing requirements based on business rules and regulatory guidelines
- Validate account information, payment activity, customer arrangements, and pending actions prior to processing
- Track transaction outcomes and resolution statuses to ensure timely completion
- Perform routine audits, reconciliations, and quality-control reviews
- Analyze operational data to identify trends, risks, inefficiencies, and opportunities for improvement
- Prepare operational reports, dashboards, and tracking documentation
- Collaborate with internal teams and external partners to resolve processing issues and improve workflow efficiency
- Support process improvement initiatives, system enhancements, and procedural updates
- Maintain compliance with company policies, regulatory requirements, and service-level commitments
- Navigate multiple systems and databases to research, validate, and document account activity
- Strong analytical, problem-solving, and critical-thinking skills
- Exceptional attention to detail and ability to identify anomalies within large datasets
- Intermediate to advanced Microsoft Excel skills, including formulas, pivot tables, lookups, filtering, and reporting
- Experience supporting high-volume operational or transaction-processing environments
- Ability to prioritize competing deadlines and manage time-sensitive tasks effectively
- Strong written communication, documentation, and organizational skills
- Experience in operations, transaction management, financial services, utilities, customer account administration, payment processing, or other regulated industries is preferred
- Role will be 100% onsite at client office in Northwest Houston
- Starting Pay Rate will be $19/hr
- Hours will be Monday-Friday, 8am-5pm
- Role is slated as Temp-to-Hire with a high probability of going perm
HOUNW35
Meet The Recruiter
Roxy McCrary
Operations Manager & Staffing Specialist
Roxy joined the Burnett Specialists team in 2021 as part of the Talent Center division. Her ability to match job seekers and candidates with different types of roles and job functions is what makes her such a vital part of our recruiting and staffing team.
Burnett, a Texas-based staffing and recruiting company, has been consistently ranked number 1 by the Houston Business Journal. Our extensive network of connections with hiring managers and candidates across all industries makes us an invaluable asset to your growth and success.
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