Client Relations Coordinator

Houston, TX 77042

Employment Type: Temp-to-Hire Job Function: Administrative/Clerical Job ID:: 130537 Pay Range: $50,000-55,000 / year

Job Description

Join our Houston-based marketing consulting firm, boasting over 40 years of service to a national clientele. We specialize in tackling the diverse challenges of distributive marketing models (B2B and B2B2C), offering a dynamic work environment driven by marketing, technology, and the power of people.
  • 100% of our managers and team leads have risen through the ranks internally
  • Average tenure of 11 years

Responsibilities:
  • Master the intricacies of client programs, products, and services
  • Serve as a liaison between clients, customers, and vendors, ensuring SLAs are met
  • Navigate and utilize multiple web applications daily
  • Maintain meticulous procedural documentation
  • Track and log time with precision
  • Be accessible via our online phone system during work hours (8am-5pm)
  • Collaborate directly with clients to guarantee satisfaction
  • Assist in distribution projects as needed
  • Process claims, promotions, CO-OP, and advertising submissions
  • Review marketing submissions for compliance with brand standards
  • Aid customers in the submission process to maximize program participation
  • Manage eCommerce order management, including understanding complex inventory systems
  • Provide top-notch customer service via phone, email, and ticketing system
  • Efficiently handle up to 20 email inboxes
  • Collaborate within a team environment, supporting multiple client programs simultaneously
  • Cultivate professional relationships with clients, customers, and internal stakeholders
Qualifications:
  • 3+ years of professional experience
  • Bachelor's degree preferred
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Experience with order management and inventory applications is advantageous

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Meet The Recruiter

Kylie Mulvogue
Sr. Direct-Hire Recruiter

I am a National Direct-Hire Recruiter, where I recruit for Administrative, Legal, Sales, Marketing, and HR positions. Let's connect if you are looking for a great career opportunity or have any staffing or placement needs!
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