Bilingual Customer Service Representative - Remote After Training

Houston, TX 77073

Employment Type: Temp Job Function: TeleSkills/Call Center Job ID:: 130562 Pay Range: $16-18 / hour

Job Description

Bilingual Customer Service Representative - Remote After 7 Weeks! A retail electricity company is actively hiring experienced Bilingual Customer Service Representatives for their growing call center team! After 7 weeks in office, this position would then become fully remote!

*Pay Rate: $15.50-18.00/hr depending on experience plus monthly bonus incentives
*Schedule: Monday-Friday, any shift between 7am-7pm
*In Office for 7 weeks - North Houston (77073 zip code)
*Remote after 7 weeks - must be able to provide a quiet at home work environment and stable internet

Job Description:
  • Answer incoming customer service calls
  • Provide the customer with full resolution to issues or concerns
  • Correspond and coordinate with other departments to achieve issue resolution for customer
  • Follow up with the customer in writing when necessary
  • Notate customer accounts with regards to all resolutions, pending status and updates
  • Flag accounts appropriately to avoid collections and interruptions of service based on resolution
  • Accept payments over the phone and issue reconnect orders when necessary
  • Answer emails from customers in company boxes for support, information, and access
  • Return all messages from the external call center where a resolution was not completed
  • Enter adjustments to customer accounts based on business rules
Requirements:
  • 1+ years of customer service experience
  • Bilingual Spanish/English preferred
  • Good typing and multi-tasking skills
  • Ability to resolve issues with the best resolution in mind
  • Ability to work overtime when needed
  • Ability to sell renewal products
  • Ability to perform off-phone activities



HOUTC22

Meet The Recruiter

Elpida Duff
Sr. Staffing Manager

Howdy! I am a Texas A&M graduate and have been with Burnett Specialists for over 10 years and love helping people find their dream job!
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