The Inside Sales Representative is the direct point of contact for each of his/her accounts. It is this individual’s responsibility to generate revenue by soliciting and obtaining orders and providing the highest quality customer experience.
A successful candidate will have a background in account management, a strong passion for sales and customer service, and a natural ability to clearly communicate with multiple parties, ensuring alignment at all phases of the sales cycle.
Day to day responsibilities would include but are not limited to the following:
• Maintains complete ownership of the end-to-end sales cycle, taking qualified leads through the sales process resulting in closed revenue
• Acts as the direct Indital point of contact for clients and regularly communicates with them regarding products, needs, order status, etc.
• Maintains a comprehensive record of sales actions within Netsuite, the company’s CRM system
• Provides the highest level of customer service for each account to preserve and improve the business relationship
• Meets and/or exceeds individual and team sales targets as well as call quotas
• Remains knowledgeable about new and existing products
• Obtains monthly orders from existing distributors
• Researches new and existing accounts to identify current needs and solicits sales to fulfill needs
• Make cold calls to new clients and/or reactivate previous clients.
• Collaborates with multiple internal and external teams to ensure projects are being completed according to projected timelines
• Effectively services incoming calls and online chats with customers to assist with questions
• Acts as strategic partner for the team by continuously sharing ideas that will facilitate company growth and/or streamline current processes
Training, Skills, Knowledge and/or Experience:
• Prior Inside Sales or Account Management experience, a MUST! - 3 year minimum
• Clear and concise communication style, required
• Ability to balance multiple conflicting priorities while remaining professional and composed, required
• Strong time management skills, required
• Strong problem solving skills and a personality to overcome obstacles, required
• Experience closing sales, strongly preferred
• Strong phone presence and experience spending multiple hours a day on the phone, strongly preferred
• Bi-lingual in English and Spanish, strongly preferred
I have matched thousands of talented candidates with top companies for over 30 years!
I currently serve as the Operations Manager for the Southeast Houston Division of Burnett Specialists and am proud to be a part of such an established, well-respected company. I am also the proud mother of 3 and grandmother of 2!
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